At JSLOOP, our goal is to deliver exceptional value through our high-quality
software development, consulting, and business automation solutions. Because our services are
highly customized to your specific needs, we operate under a defined refund policy.
1. Refund Scope
Given the custom and digital nature of the services provided by JSLOOP Private Limited, refunds
are considered only on a case-by-case basis as detailed below:
- Before Kickoff: If a client requests a refund within 7 days of the initial
agreement and before any project kickoff or service discovery phase begins, a full or
partial refund (minus any administrative/payment gateway charges) may be processed.
- After Delivery: Once the services or software deliverables have been
finalized and delivered, or specific milestone sign-offs have been completed, those
milestone payments are non-refundable.
2. Processing Refunds
When a refund is approved by our management team:
- All approved refunds will be credited back via the same payment channel through which the
original payment was received (e.g., directly to the card/bank via Razorpay).
- The time required for a refund to be credited back varies based on the banking channel,
typically taking 7-10 business days.
3. Exemptions
No refunds will be issued for any recurring hosting, domain, or third-party license costs that
JSLOOP Private Limited has paid on behalf of the client as part of project scope.
4. Contact Information
If you have any questions or would like to request a review for a refund, please send an official
request to our billing and customer relations team:
- Email: info@jsloop.in
- Registered Office: Haryana, India